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Tutorial: Getting started with KYC requests

This tutorial explains how to get started with using KYC requests in Nordea Corporate.

When you receive a KYC request, there are three main steps:

  1. Log in to Nordea Corporate and access the KYC request(s)
  2. Fill out the request(s)
  3. Send the request(s) back to Nordea

1. Log in to Nordea Corporate and access the KYC request(s)

To access a KYC request, you must first log in to Nordea Corporate. There are two possible scenarios, depending on whether you already have a user account.

I already have a Nordea Corporate user account

If you already have a Nordea Corporate user account:

  1. Go to Nordea Corporate.
  2. Choose a login method.
  3. Log in by following the on-screen instructions.

I don't have a Nordea Corporate user account

If you do not already have a Nordea Corporate user account, an account is created for you when you receive a KYC request. You must verify the account before you can log in.

  1. In the email notification “Verify your Nordea Corporate account today”, click Verify account. The link expires after 14 days and can only be used once.


    Verify account button

  2. Follow the on-screen instructions to create a password.

    Password creation form with two user input fields for providing a new password. Once password is provided click the create password button

  3. Accept the terms and conditions for use of Nordea Corporate.

    Accept and continue button

  4. Log in using your newly created password.

  5. When logging in for the first time, follow the on‑screen instructions to register a mobile phone number.

    The phone number is used only to send a verification code when you log in, as part of Nordea Corporate’s security measures.

    For future logins, select Username/Email as the login method (unless you have enabled Nordea ID, in which case select Nordea ID).

    4. Enter phone number field and add number button to submit

If you have issues logging in

If you have been notified that a user account has been created for you, but:

  • You have not received the “Verify your Nordea Corporate account today” email,
  • You are unable to create a password, or
  • You have forgotten your password,
you can reset your password by following these steps:
 
  1. Go to Nordea Corporate.
  2. Reset your password by following the instructions in this guide.
     

2. Fill out the KYC requests(s)

KYC requests can have the following statuses:

Assigned to me button Assigned to me: The request is assigned to you. Fill out the request, attach the required documentation, and send the request to Nordea.
Nordea processing button Nordea processing: The request is currently being processed by Nordea. No action is required from you at this stage. If additional information is needed, the request may be reassigned to you.
Completed button Completed: The request is completed. No further action is required.
To fill out a KYC request:
 
  1. In the KYC request overview, open the request by clicking the relevant row.

    Request overview with list of entities
     

  2. Fill out the request.

    • You are only asked to provide information that is relevant to your case.
    • Additional questions may appear depending on your answers.
    • Complete all required fields and follow the order of the sections shown in the left‑hand menu



    KYC form showing the entity name field
     

  3. In the Additional / Required documentation section, attach copies of the requested documents by clicking Select file(s).

    Other relevant documentation upload button
     

  4. Your changes are saved automatically within seconds. You can leave the request and return later to continue.

    mceclip0.png

  5. If required information is missing, a red warning message appears at the top of the request.

    • Any incomplete fields are clearly highlighted so you can easily identify and complete them.
       

3. Send the KYC request(s) to Nordea

Once you have completed the request accurately and attached all required documentation, send the KYC request to Nordea.

 

 

Learn more

What is a KYC request?

No signature required for the KYC request

Can multiple people work on the same KYC request?

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